CMS Care Compare - Performance on quality measures, complaints, inspection results, and citations and enforcement actions, as well as any penalties imposed on the nursing home.
Both the New York State Department of Health (NYSDOH) and the Centers for Medicare and Medicaid Services (CMS) maintain information on nursing homes that includes performance on quality measures, complaints, inspection results, and citations and enforcement actions, as well as any penalties imposed on the nursing home. CMS has created a tool called Care Compare to help consumers search for and select nursing homes and other health care providers.
According to CMS, the information it maintains on nursing homes should be used with other information you gather about providers and facilities in your area. In addition to reviewing the Care Compare information, you should talk to your doctor, social worker, or other health care providers when choosing a provider. Additional tips for selecting a nursing home can be found in CMS's guide to selecting a nursing home: https://www.medicare.gov/care- compare/en/assets/resources/nursing-home/02174-nursing-home-other-long-term-services.pdf?redirect=true.
The following web addresses can provide quality and compliance information.
- https://profiles.health.ny.gov/nursing home/index
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- On the New York State Department of Health (NYSDOH) site, select the nursing home by name after selecting the appropriate Region/County from the dropdown menu, and open the Inspections tab to view any Complaints, Inspection results including any Citations, and any Enforcement actions against the nursing home.
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- https://www.medicare.gov/care-compare/?providerType=NursingHome&redirect=true
- On the Centers for Medicare and Medicaid Services (CMS) Care Compare site, enter the name of the nursing home in the search box. Click on the name of the nursing home to view Inspection results as well as any penalties that have been imposed.
LONG-TERM CARE OMBUDSMAN PROGRAM
The Ombudsman assists residents to exercise their rights to good care in the Nursing Home.
Office of the Long-Term Care Ombudsman Program
Tel # (212) 812-2911
Please contact the Social Work Department at 718-206-5119 for more information.
Resources:
https://www.health.ny.gov/facilities/adult_care/dear_administrator_letters/docs/dal-21-17_attachment.pdf
www.ltcombudsman.ny.gov
Tuesday 17th May 2022
RESIDENT RIGHTS INFORMATION
You have the right to:
~ dignity, respect and a comfortable living environment
~ quality of care and treatment without discrimination
~ freedom of choice to make your own, independent decisions
~ be informed in writing about services and fees before you enter the nursing home
~ the safeguard of your property and money
~ appeal a transfer or discharge with the New York State Department of Health
~ privacy in communications
~ choose your own schedule, activities and other preferences that are important to you
~ receive visitors of your choosing at the time of your choosing
~ an easy-to-use and responsive complaint procedure
~ be free from abuse including verbal, sexual, mental and physical abuse
~ be free from restraints
~ exercise all of your rights without fear of reprisals
For the complete Resident Rights booklets and flyer in English, Chinese, Haitian Creole, Italian, Korean, Russian, Yiddish, Polish, Bengali, and Arabic please click on the link below:
